We offer a 14 days money-back guarantee.
In the unlikely event you are not completely satisfied with your jewellery, you can return them to us for refund or exchange within 14 days. Did you know that there are legal rules about ‘distant selling’? With anything you buy on the internet, unless especially made for you, you have a legal right to return and get a full refund for. Thus buying on-line means you are even better protected than buying from a high street store where this rule does not apply. All items are fully insured during shipment.
All our jewellery is guaranteed for 1 year against manufacturing faults.
If at any time you need a ring re-sized we will gladly do this for you. Please contact us before sending your ring back to be resized.
The free valuation document you receive with each purchase is your proof that what you are purchasing is as described on our website. This document can be used when insuring your jewellery and for making an insurance claim. If your item is also accompanied by a diamond certificate, this is also your assurance of the Carat/Colour/Clarity/Cut of the diamond/s you have purchased from us.